complaint·May 2, 2023

Regarding the allegation: Facility did not notify resident of rate increases prior to resident’s admission. On 04/26/2023, the Department received a complaint in which it was alleged that the facility did not properly notify the resident’s representative with the possibility of a rate increase prior to the resident’s admission. Interview conducted with the Administrator at 11:57 a.m., revealed that the adjustment or increase of fees and rate is disclosed in the facility’s Admission Agreement. Additionally, the Administrator stated that The Village at Sherman Oaks provides a Rate Increase Disclosure Form from the past three (3) years to prospective residents prior to admission. The Rate Increase Disclosure Form provides data on actual past rate increases for residents. The Administrator explained that prior to admission, the facility sends out a copy of a welcome package, which includes the Admission Agreement and the Rate Increase Disclosure Form, to the prospective resident or resident’s representative so that it could be reviewed prior to meeting with the Administrator in person. At 12:22 p.m., the LPA reviewed the Admission Agreement for both the assisted living and memory care unit and The Rate Increase Disclosure Form. The LPA confirmed that the Admission Agreement for both the assisted living and memory care unit included a section regarding rate or rate structure change/ adjustment to fees. Furthermore, the facility’s Admission Agreement, under the section of “Adjustments to Fees” did explain that the facility will provide a written notice to the resident 60 days prior to any rate or rate structure change. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Exit interview conducted. A copy of the report was issued.