complaint·June 4, 2025

The interview with the Executive Director revealed that Resident #1 (R1) resided in the building but is an “Independent Living” resident residing in an independent living apartment which is not part of the facility license, and the resident does not receive services from the Residential Care Facility for the Elderly (RCFE) component of the facility. A review of R1’s Residency and Service Agreement dated 11/29/2016 specified in the contract that the agreement did not entitle the resident to receive services in the RCFE component of The Village at Sherman Oaks and that the contract was not a Continuing Care or RCFE Contract. A review of the facility roster also did not reflect R1 as a resident of the licensed facility. The interview with Independent resident #1 (I1) who was a family member of R1 and who also lives in an independent apartment in the building also confirmed that R1 was an independent resident and was not receiving services from the RCFE component of the facility. Based on the information obtained, R1 did not reside in the licensed facility and did not receive any elements of care or supervision from the licensee. Therefore, the allegations of Resident fell and sustained injuries due to lack of supervision and Resident did not receive timely medical treatment are deemed UNFOUNDED at this time. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted and a copy of the report was provided.