complaint·August 25, 2025

(PAGE 2) Report continued from LIC 9099... On the allegation Facility staff did not ensure Residents Responsible Parties (RRP) received written notice of rate increase, it is the concern of the Reporting Party (RP) that R1’s RRP received a bill dated 07/23/2025 with a $500 rent increase without proper notice. To investigate this complaint, LPA Byrne contacted R1's RRP on 08/22/2025 at 10:25 a.m., on 08/25/2025 starting at 10:28 a.m. LPA Mosley conducted a file review for Resident #1 (R1) starting at 10:50 a.m. conducted two (2) in-person interviews, with the Business Manager and at 11:00 a.m. with the ED, and obtained copies of pertinent documents relevant to the investigation. Interview with R1's RRP revealed that they were out of the country and got a bill via email with an invoice reflecting an increase of $500 however never received a notice. R1's RRP stated once they got back from vacation they went in person to ask why there was an increase in August and was told by the finance manager that it was a yearly increase. R1's RRP informed the finance manager that they never got a notice. Interview with Business Manager revealed that an official notice was sent on 06/13/2025 via mail reflecting the rate change to $9,255 effective 08/12/2025 giving a 90-day notice as stated in the admission agreement. It was later noted that there was a mistake and the date was auto populated with a 60 day vs 90 day notice. Interview with the ED revealed that the rent increase notice was sent on 06/13/2025 however there must have been a glitch as they adhere to the 90 day notice per regulation. LPA reviewed facility’s Admission Agreement. Per the admission agreement, under section PART B. 6 Fees, subsection d adjustments to fees: Generally we give sixty (60) days' written notice of any change in the Monthly fee... During today’s visit, LPA clarified that, pursuant to updated Health and Safety regulation effective January 2025, on and after January 1, 2025, a licensee must provide no less than 90 days written notice for rate increases. The written notice must include the amount of the increase, the reason or reasons for the increase, and a description of the additional costs, except for an increase in the rate due to a change in the level of care of the resident (PIN 24-08-ASC page 4-5). LPA requested a revised version of facility’s admission agreement under PART B. 6 Fees, subsection d adjustments to fees: to reflect new changes. It was noted that a 60 day notice was given however a 90 notice is required per regulation. Based on information gathered during the course of the investigation, there is sufficient evidence to determine that “Facility staff did not ensure residents responsible parties received written notice of rate increase” is deemed SUBSTANTIATED at this time. Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiencies were cited (refer to LIC 9099-D.) Administrator was informed that failure to correct the deficiencies may result in civil penalties. Exit interview conducted, appeal rights discussed, and a copy of this report and appeal rights were provided.