complaint·January 17, 2023

(Cont from 9099) observed to be clean and well groomed. During interviews residents revealed that they consistently have proper bedding. Resident #2 (R2) revealed that they shower only at night , once or twice a week, however, all other residents stated that they shower as often as they like and at minimum, every other day. Resident #4 (R4) is the only resident that needs assistance and stated that they receive assistance as needed and is satisfied with the hygiene schedule and care and services received at facility. R1’s roommate R3 stated that they did not witness R1’s fall, that they maintained good hygiene and never experienced any malodor. Interview with Resident #5 (R5) revealed they have bedding at all times, is able to shower as often as they like, and is satisfied with the care and services received at the facility. Interview with Staff #1 (S1) revealed that R1 was on hospice care, ambulatory, not a fall risk but had two fall incidents while in care, and they did not witness R1 fall. S1 stated R1 and all other residents shower every other day or as needed. S1 stated the hospice service provided R1 with assistance with showering schedule and provided other hospice related services. Interview with Staff #2 (S2) revealed that all residents have proper bedding and adhere to a shower schedule without protest. Records show R1 is ambulatory and incontinent . Per interview with administrato r hygiene care and incontinence care provided by hospice and staff assists as needed. Administrator also revealed staff consistently observe and check on residents and do not neglected residents in care. Based on observations, interviews, and records reviewed there is insufficient pertinent information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued.