Complaint·June 15, 2021

Allegation # 2: Resident’s room was dirty: Regarding this allegation, it was reported, that the resident # 1 (R1)’s room was dirty. On February 04, 2021, from 12pm to 4pm, LPA conducted a virtual tour of several resident rooms, including resident # 1 (R1), who was named in the complaint. LPA also conducted interviews with the complainant, witnesses, and facility staff. LPA also reviewed documents and photographs pertaining to the complaint. During the virtual tour and evidence received, LPA observed R1’s bedroom to have dirty floors, and soiled carpet. Bathroom also had dirty floors, dirty baseboards, and the corner and cracks of the walls were also stained and dirty. LPA also observed bathroom walls and floor to have drippings of an unknown dried substance; and underneath R1’s shower chair, to have dirt and mold. There were also spider webs were in all the windows. Therefore, based on the interviews, virtual tour and photographs, the allegation, “Resident’s room was dirty”, is deemed SUBSTANTIATED . This poses as a potential health and safety risk to residents in care. Allegation # 3: Facility has mold: Regarding this allegation, it was reported, that the resident # 1 (R1)’s room was had mold. On February 04, 2021, from 12pm to 4pm, LPA conducted a virtual tour of several resident rooms, including resident # 1 (R1), who was named in the complaint. LPA also conducted interviews with the complainant, witnesses, and facility staff. LPA also reviewed documents and photographs pertaining to the complaint. During the virtual tour and evidence received, LPA observed R1’s bathroom to have mold in the cracks of the walls, on the floor, and underneath R1’s shower chair. Therefore, based on interviews, virtual tour and photographs, the allegation, “Facility has mold”, is deemed SUBSTANTIATED . This poses as a potential health and safety risk to resident in care. Allegation # 4: Facility not properly storing chemicals. Regarding this allegation, it was reported, that the resident # 1 (R1) had chemicals in room, that were not properly stored. On February 04, 2021, from 12pm to 4pm, LPA conducted a virtual tour of several resident rooms, including resident # 1 (R1), who was named in the complaint. LPA also conducted interviews with the complainant, witnesses, and facility staff. LPA also reviewed documents and photographs pertaining to the complaint. Documentation and photographs received, confirmed that resident # 1 (R1) had a can of RAID and another bug repellant in R1’s bedroom. R1 had cock roaches and other bugs in room. Therefore, based on interviews, and photographs, the allegation, “Facility not properly storing chemicals” is deemed SUBSTANTIATED. This poses as an immediate health and safety risk to residents in care....................Exit interview conducted, appeal rights, and copy of report provided.