Complaint·May 25, 2021

Based on the LPA's investigation, the investigation revealed the following. For Allegation 2 – Facility staff left residents in soiled clothing for an extended period of time. The interviews conducted with Administrator and staff, deny leaving that the staff leave the residents in soiled clothing for an extended period of time. Interviews with conducted with residents, they all stated that they have never been left in soiled clothing. The interviews conducted do not concur with the above allegation. For Allegation 3 – Facility staff failed to assist residents with toileting needs. The interviews conducted with Administrator and staff; all agree that the staff do assist residents with toileting needs. Interviews conducted with residents, they all stated that they are always helped with their toileting needs. The staff is very helpful. The interviews conducted do not concur with the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated An exit interview was conducted with Susan Park, Administrator, and a hard copy was provided. Based on the LPA's investigation, the investigation revealed the following. For Allegation 1 – Facility staff locked residents in their rooms. Interviews conducted with Administrator and staff; they all deny that the staff locks the residents in their room. Interviews conducted with residents: they are not locked in their rooms. LPA Soto received photo evidence, where it shows that the staff put a rope made of plastic bags from room 305 to room 304. The photos also show that the makeshift rope was stored in the 3rd floor storage room. LPA virtually compared and confirmed the rooms and storage room with the photos provided. The records concur with the above allegation. For Allegation 4 – Facility has bed bugs. Interviews conducted staff and residents; they all deny they had bed bugs in the facility. Interview conducted with Administrator, admitted that they did have bed bugs in the facility, in the month of August 2020. The facility treated the problem by spot treating the facility. There were only bed bugs in one room. They treated the room for 1 month and got rid of the bed bugs. LPA received photo evidence that showed resident had bed bug bites on her left hand. Interview and record obtained concur with the allegation above. According to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiencies and issued citations. An exit interview was conducted with Susan Park, Administrator and a hard copy and appeal Rights provided.