Complaint·November 8, 2022

Investigation Revealed the following. Regarding Allegation: Staff do not ensure the residents are being properly fed while in care The complainant alleges staff do not ensure residents are being properly fed. LPA spoke to administrator S1 who denied the allegation. Administrator added that residents are fed three meals per day along with snacks and food on request. Administrator also stated, “we have 7 residents that require their food to be chopped for ease of swallowing and those residents are assisted with feeding when needed”. LPA has interviewed staff S2 memory care floor manager S2 denied the allegation and confirmed 7 memory care residents receive their food cut into smaller pieces for ease of swallowing and stated “all residents receive three meals per day and offered snacks residents that require assistance with feeding are fed by staff ”. LPA observed breakfast and lunch being served to all residents on three floors, meals were robust, LPA observed residents eating and drinking liquids as well as water, residents affect was pleasant. LPA interviewed S3 facility cook who stated “ I cook three meals per day for all residents and snacks, if resident request additional food sandwiches” LPA interviewed S4 Med Tech who was asked if residents were monitored for their weight S4 stated “residents are weighed monthly during doctors visits and provided to the doctor”. LPA interviewed residents (R1-R7) regarding the allegation of ensure residents are being properly fed. Residents interviewed all denied the allegation (R1-R7) residents are not being properly fed while in care. LPA interviewed staff (S1-S4) regarding allegation staff do not ensure residents are being properly fed all staff denied the allegation. Based on information gathered, the department did not find sufficient evidence to support allegation " Staff do not ensure the residents are being properly fed while in care Regarding Allegation: Residents are not consuming an appropriate amount of water while in care The complainant alleges residents are not consuming an appropriate amount of water while in care. LPA interviewed administrator S1 who denied the allegation. S1 stated “water is available to all residents anytime”. LPA toured the facility with S1, S1 showed LPA water containers at the bedside of residents on floors 1-3. LPA observed water, tea, and juices provided at breakfast and lunch. LPA interviewed residents regarding allegation: residents are not consuming an appropriate amount of water while in care. Residents (R1-R7) denied the allegation. LPA interviewed residents (R1-R7) LPA asked residents if they had any problems getting water to drink at any time, all residents stated “no”. LPA interviewed staff (S1-S4) regarding allegation, residents are not consuming an appropriate amount of water while in care, LPA asked staff S1-S4 if water is readily available to all residents staff S1-S4 all stated “yes”. Based on information gathered, the department did not find sufficient evidence to support allegation " Residents are not consuming an appropriate amount of water while in care. Finding The Department’s investigation consisted of an inspection of the facility, observation, analysis of facility records and interviews conducted and found no evidence to support the allegations: Staff do not ensure the residents are being properly fed while in care. Residents are not consuming an appropriate amount of water while in care Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted with Administrator Woohyun Park and a hard copy was provided.