Complaint·June 26, 2024

The details of the complaint alleged that R1’s call button was faulty and R1 yelled for assistance for hours, but no one came. On 06/26/24, from 10:00am-2:00pm, LPA interviewed staff (S1-S4) and residents (R1-R8) regarding the allegation. R1 could not be interviewed because R1 is no longer at the facility and no new contact information was given. 4 of 4 staff denied the allegation that the Staff did not ensure that the resident's call assistance button was operable. All staff (S1-S4) stated that each room and bathroom have a working call button that alerts the front desk when pushed. Additionally, when the button is pushed, a caregiver is paged to go and check on the resident. The staff stated they have no knowledge of anyone complaining that they were not assisted when the call button was pushed. S1 further stated that S1 had no knowledge of R1 calling for assistance and not receiving it. LPA toured the facility and checked two downstairs rooms (Room 102 and 103) and three upstairs rooms (Room 201, 202, and 206) and found the call buttons all worked and that they registered at the front desk computer. LPA noticed that it took the staff less than five minutes to respond to the call alert. LPA interviewed R1-R8 about the allegation and 7 of 8 residents that were interviewed denied the allegation that Staff did not ensure that the resident's call assistance button was operable. All residents interviewed stated that their call button works and when they need assistance and push the button for help, they are given the assistance they need. Based on interviews, there is insufficient evidence to support the allegation that the Staff did not ensure that the resident's call assistance button was operable. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Allegation #2- Staff did not assist resident in a timely manner. The details of the complaint alleged that R1 fell on the floor in the middle of the night, called for help, and no one assisted R1 until hours later. 06/26/24, from 10:00am-2:00pm, LPA interviewed staff (S1-S4) and residents (R1-R8) regarding the allegation. R1 could not be interviewed because R1 is no longer at the facility and no new contact information was given. 4 of 4 staff denied the allegation that the Staff did not assist resident in a timely manner. All staff (S1-S4) stated that all residents are assisted in a timely manner and had no knowledge of R1 falling. S1 stated that there is no record of R1 falling, and R1 did not fall to S1s knowledge. Report continued on LIC9099-C LPA interviewed R1-R8 about the allegation and 7 of 8 residents that were interviewed denied the allegation that Staff did not assist resident in a timely manner. All residents interviewed stated that they have not had any problems with getting assistance in a timely manner from the staff when they need help. Based on interviews, there is insufficient evidence to support the allegation that the Staff did not assist resident in a timely manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited. An exit interview was conducted with Steve Cho, Administrator, and a hard copy of this report was provided.