Complaint·December 30, 2025

The investigation revealed the following: Allegation: Staff does not ensure facility is free of pests. It is being alleged that live German cockroaches were observed on facility’s kitchen floor. On 12/30/25, LPA Gonzalez conducted interviews with S1-S5. Of those interviewed, 5 out of 5 staff denied the allegation. 5 out 5 staff said pest control services are provided monthly. On 12/30/25, LPA Gonzalez conducted interviews with R1-R6. Of those interviewed, 6 out of 6 residents could not corroborate with the allegation. During a records review conducted on 12/30/25, LPA reviewed pest control service invoices from OK Exterminators dated 11/07/25 and 12/12/25. Documentation reflected that general pest control services were performed on the referenced dates. On 12/30/25, LPA and Chansook Koo conducted a tour of the facility and inspected rooms #113 and #114 on the first floor, rooms #228 and #229 on the second floor, rooms #301 and #306 on the third floor, as well as the kitchen and common areas. LPA observed the inspected areas to be clean and free of pests. Based on observation, records reviewed, and interviews conducted, the department did not find sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited during this investigation. An exit interview was conducted, and a copy of this report was provided to Steve Cho.