complaint·May 28, 2021

Licensing Program Analyst (LPA) Gary Tan conducted an unannounced initial complaint visit to this facility to investigate the above allegation. LPA initially met with staff Vincent Portunes. Administrator Daniel Cho was called and arrived twenty (20) minutes later. LPA conducted physical plant tour at 9:05 AM. At 9:50 AM, LPA interviewed staff. At 10:10 AM, LPA interviewed the administrator and residents. LPA interview with Resident #1 (R1) and Resident # 2 (R2) revealed that the facility allowed their family to visit inside the facility. LPA also attempted to interview two (2) other residents but one (1) was asleep during the duration of the visit and the other was at a medical appointment. LPA interview with the administrator also revealed that the "No visitor" sign was still posted on the door for general public view but family members and essential visitors are allowed to enter per the existing guideline. Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.