complaint·October 4, 2021

Regarding the allegation: Insufficient staffing It is alleged that this facility does not have enough staff. Interviews conducted revealed that out of the thirty-two (32) memory care residents, most of the residents require extensive assistance with care needs (ie. bathing, dressing, incontinent challenges) and at least ten (10) of the residents require a two-person assist for transfers and care. Interviews confirmed that due to lack of staff, staff stated that they regularly transfer residents alone; if staff were to wait for assistance, residents have to wait longer than usual to receive care. Staff claim that they are encouraged to ask for additional assistance for transfers, but chronic under-staffing issues makes this option challenging. Additional interviews with collateral agencies and visitors revealed that individuals have either had to wait an extended period of time or had to locate staff to receive assistance. Whereas it was communicated that there should be three (3) care staff on shift, plus a medication technician, yet there is often only two care staff available to assist with resident care. This facility also relies on agency staff to fill in, yet it was communicated that the staff will often call off. Interviews conducted with management revealed that they are aware that the facility needs additional staffing and is in the process of hiring additional caregivers. Based on the information obtained, there is sufficient evidence to support the claim that there is insufficient staffing. This allegation is deemed Substantiated at this time. Pursuant to Title 22 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D): Exit interview conducted, today's reports and appeal rights were reviewed and issued.