complaint·August 31, 2023

(Report Continued from LIC 9099...) Regarding the allegation: facility did not allow residents to have visitors. It was reported that family members were not allowed to visit residents due to a recent covid outbreak. Record review of facility’s Visitor Log for August 2023 revealed family members were visiting the residents on a daily basis after the covid outbreak had been reported to both the Department of Public Health and resident’s family members. The Administrator stated family members were advised to make appointments to have visitation in an outdoor setting only if and when either the family member and/or resident were not displaying any type of symptoms. Additionally, the Administrator provided LPA with copy of email with letter sent to all family members stating the memory care unit had an active outbreak and also outlined visitation guidelines for all visitors if they still chose to visit residents in person. Interviews conducted with staff revealed that visitation in the memory care unit was still being conducted in the patio area by appointment only as long as family members or residents were not displaying flu-like symptoms, the family members were advised to either call, facetime, or zoom in the meantime in order to keep both residents and visitors safe. Furthermore, the facility continued to allow visitation in the memory care unit throughout the Covid outbreak. Based on the information obtained and reviewed, the Department does not have sufficient evidence to support the allegation of “facility did not allow residents to have visitors”. Therefore, this allegation is being deemed Unsubstantiated at this time. Exit interview conducted. No citations issued. A copy of the report was issued.