Complaint·December 12, 2024

On the allegation, "Staff are not responding to resident's call button in a timely manner"; it is the concern of the reporting party (RP) that resident 1’s (R1’s) pendant that they push for help is not being answered promptly consistently. RP revealed that R1 has waited 40 minutes to an hour for help. Interviews conducted with staff revealed that caregivers are the ones that respond to the resident’s call buttons and try to respond as quickly as they can; however, if the caregivers are assisting other residents, residents have waited over 15 minutes to be assisted. Staff revealed that residents have also waited over 30 minutes for assistance. Interviews conducted with two (2) residents revealed that they use the pendant for assistance and there have been occasions where they had to wait over 30 minutes, and it has happened constantly. Additionally, a review of the pendant call log response times revealed that 26 times that pendants were pressed on 12/01/2024, residents waited over 30 minutes. Furthermore, a resident had pressed their pendant during the interview with the LPA and after waiting over 30 minutes the LPA left and staff had not responded to the resident’s pendant. Based on the information gathered through interviews, file review, and observation the allegation Staff does not respond to resident's call button in a timely manner is deemed Substantiated at this time. Pursuant to Title 22, California Code of Regulations (CCR), the following deficiency is cited (refer to LIC 9099-D). Citations were issued. Exit interview was conducted and a copy of the report and Appeal Rights were issued.