complaint·June 16, 2025

Regarding the allegation of ‘Staff does not ensure that facility is free from pests’; it is the concern of the Reporting Party (RP) that the facility kitchen was observed with live cockroaches even though the facility receives pest control services. To investigate the allegation, the LPA inspected the kitchen, conduced staff interviews, requested records of the facility’s ongoing pest control services and maintenance records. During the physical plant tour, the LPA observed the kitchen beginning at 11:50 AM and met with Chef Francisco Garay. During the inspection, the LPA did not observe any evidence of pests. Mr. Garay stated they were aware of recent issues pertaining to pest in the kitchen and addressed it with their kitchen staff and maintenance director to ensure the kitchen is free from cockroaches. During the interviews with three kitchen staff, they revealed that cockroaches have been recently observed in the kitchen, in the past two weeks, however some were surprised as they have not had prior cockroach issues, and they have been addressing the issue. Staff indicated that all kitchen staff is responsible for the cleanliness of the kitchen, they make sure to move furniture away from the walls to clean and have received additional training on proper cleaning since the cockroach sightings. Administrator Joey Alvarado revealed that last week on 06/11/25, a health inspector had been at the facility and found cockroaches in the kitchen. The Administrator further revealed that they were surprised of the findings as they receive monthly service from Western Exterminator Company, and they had not reported any cockroach sightings. The LPA reviewed past invoices from 06/10/2025, 05/09/2025, and 04/11/2025. All three invoices report no evidence of pest activity. Furthermore, the Administrator stated that after the visit form the health inspector, they had a third-party company come out and deep clean the kitchen, kitchen staff received an in service on Kitchen cleanliness, the facility will be increasing their services with Western exterminator to twice a month, and will be receiving extensive treatment in the kitchen for the next three months to address the cockroach sightings. Although the allegation may have happened or is valid, documentation and interviews confirmed the facility is making a continuous effort to keep the facility free from pests and insects at this time. Therefore, based on information gathered the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of this report issued.