Complaint·July 26, 2023

The details of the complaint alleged that the facility's air conditioning unit was not working. During the course of the investigation, LPA walked the facility's common areas, AC in those areas was working. The activity room temperature marked (77.1F°) and the hallways (75.1F°). At 10:00 AM, LPA checked 9 residents' rooms and 6 out of 9 residents' rooms; the AC was not working; the general temperature in those rooms was (81.1F°), and the AC vents were not blowing air. At 2:00 PM, LPA re-checked the rooms where the AC vents were not blowing cool air; the overall temperature was (81.1F°), and it never reached above (85.0F°). During interviews, Facility Administrator Melissa Christopher(A#1) stated that the facility's Air Conditioning Unit is not working correctly. Still, they request an AC repair company to assess and repair the unit. In addition, the administrator told LPA that they would bring fans to the rooms where the AC is not working. During a phone interview with the AC repair technician (RT) that came on 7/25/2023 to assess the AC unit, he stated that the facility told him the unit had not been working properly since 7/20/23. They will call his company for a repair estimate, and he will come and fix the unit. He told LPA that replacing the broken unit would take him between 1 and 2 hours. Evaluation Report continues LIC 9099-C During interviews with residents (R#1- R#9), 6 out of 9 stated that the AC unit in their room was not working for a few days, and they felt the temperature was hot inside; they also said that outside their rooms, the temperature is comfortable. During interviews with staff (S#1-S#7), 6 out of 7 said the AC unit inside residents' rooms is not working for everyone, and it has been more than 3 weeks since the facility's AC unit is not working correctly. During this investigation, LPA found sufficient evident to support the above-mentioned allegation. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), the above-mentioned deficiency was observed, and citation issued (ref. LIC 9099D). An exit interview was conducted, and a copy of the Complaint Report and Appeal Rights were given to Melissa Christopher/Administrator.