Complaint·August 18, 2023

On 07/13/23, LPA interviewed S1-S4. 4 of 4 staff denied the allegation that Staff do not provide medication as prescribed. All staff confirmed that the resident’s medication is never late. Additionally, 5 of 7 residents interviewed, denied the allegation Staff do not provide medication as prescribed. Based on interviews, and records reviewed there is insufficient evidence to support the allegation: Staff do not provide medication as prescribed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Allegation #2: Staff yells at resident(s) in care. On 07/13/23, LPA interviewed S1-S4. 4 of 4 staff denied the allegation Staff yells at resident(s) in care. All staff confirm that no one yells at the residents. Additionally, 5 of 7 residents interviewed, denied the allegation Staff yells at resident(s) in care. Based on interviews there is insufficient evidence to support the allegation: Staff yells at resident(s) in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Allegation #3: Staff do not provide adequate food service. On 07/13/23, LPA interviewed S1-S4. 4 of 4 staff denied the allegation Staff do not provide adequate food service. All staff confirm that adequate food service is being provided and no one misses any meals. Additionally, 7 of 7 residents interviewed, denied the allegation Staff do not provide adequate food service. Based on interviews, there is insufficient evidence to support the allegation: Staff do not provide adequate food service. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Allegation #4: Staff is rough with residents in care. On 07/13/23, LPA interviewed S1-S4. 3 of 4 staff denied the allegation Staff is rough with residents in care. Additionally, 4 of 7 residents interviewed, denied the allegation Staff is rough with residents in care. Based on interviews, there is insufficient evidence to support the allegation: Staff is rough with residents in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Report continued on LIC9099-C Allegation #5: Staff not able to communicate with residents. On 07/13/23, LPA interviewed S1-S4. 4 of 4 staff denied the allegation Staff not able to communicate with residents. All staff confirm that they can communicate with all the residents effectively. Additionally, 7 of 7 residents interviewed, denied the allegation Staff not able to communicate with residents. They all confirm that they can communicate with the residents. Based on interviews, there is insufficient evidence to support the allegation: Staff not able to communicate with residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Allegation #6: Staff not meeting resident incontinence needs. On 07/13/23, LPA interviewed S1-S4. 4 of 4 staff denied the allegation Staff not meeting resident incontinence needs. All staff confirm that when incontinence items are low, they place appropriate calls or let management know to order more supplies for the residents. Additionally, 7 of 7 residents interviewed, denied the allegation Staff not meeting resident incontinence needs. 3 of the 7 residents were not incontinent and therefore does not need incontinence items. Based on interviews, there is insufficient evidence to support the allegation: Staff not meeting resident incontinence needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited. An exit interview was conducted, and a hard copy of this report was provided to Robin Owens, Health, and Wellness Director.