Complaint·April 24, 2024

Regarding Allegation : Staff relocated resident from facility without consent. This complaint alleged that staff relocated R1 from facility without consent. A1 states that A1 received an email from prior administrator Aaron Mayes date 03/21/2024 regarding moving R1 to the new facility. A1 states that A1 started to communicate with the VA on 03/21/2024 and received authorization from the VA on 3/21/2024 and from the PG on 3/25/2024. A1 states that the decision to move the resident was made with the authorization from the VA, PG, and the resident. A1 states that the resident was moved to a smaller facility so that a one-to-one care plan could be given. 2 out of 2 staff state that any change to a resident care consent is requested prior to the change. R1 states that R1 did not know and did not give consent to the change in facilities. 9 out of 10 resident states that any change to care written consent is requested. W1 states that W1 was aware of the change in facilities and gave authorization on 03/25/2024. Reviewed the admission agreement for R1 (date 12/18/2023). The conservator is W1 who is also the PG for resident’s care. Reviewed the Physician report (date 12/12/2023), R1 has health issues and is conserved. Reviewed email from the VA and Four Seasons Assisted Living facility (date 03/22/2024). Appears there is communication between the VA, PG and the facility and authorization granted prior to the resident being moved to the new facility. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met; therefore, the allegation of “staff relocated resident from facility without consent” is found to be UNSUBSTANTIATED. An exit interview was conducted, and a copy of the Complaint Report were provided to the Administrator Clarizze Punit (A1).