Complaint·December 19, 2024

Allegation: Staff do not ensure residents are provided a safe environment It is alleged that staff do not ensure residents are provided a safe environment. During this investigation Licensing Program Analyst Sparkle Day interviewed (6) staff. 6 of 6 staff were consistent in their statements that R#1 has been in the facility for 5 years. R#1 and R# 2 have been in an relationship for about 1 1/2 years and share a room. R#1 does not engage with staff anymore without R#2 since the relationship began. When staff attempt to speak with R#1, R#2 states she will not speak without me present even if you call her on the phone. Staff indicate when R#1 is given a bath R#2 has to be present and never leaves her side. Staff also state that they can hear R#2 yelling at R#1 often and when staff go to knock on the door of R#1 and R#2 they are not allowed in. Staff state they can not talk to R#1 without R#2 and when R#2 is around R#1 will not speak. On 12/10/24 Licensing Program Analyst Sparkle Day attempted to interview R#1 and R#2, however they would not answer the door for interview. On 12/10/24 The facility called the LAPD regarding the personal rights of the matter. The police were able to separate R#1 and R#2 for interview, however R#1 would still not speak. R#2 indicated to the police that he does not trust the staff and will not let R#1 speak with anyone. Licensing Program Analyst Sparkle Day finds that Based on LPAs observations and interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. An exit interview was conducted and a copy of the Report and Appeal Rights were provided to Azucena Reyes, Asst Administrator..