Complaint·November 20, 2025

The investigation revealed the following: Allegation: Staff threatened a resident. It is being alleged that a staff member told a resident “We gotta get you out of here”. It is also being alleged that in the past, a staff member told a resident that they’re on their radar”. On 11/20/25, LPA Gonzalez conducted interviews with S1–S4. Of those interviewed, 4 out of 4 staff could not corroborate with the allegation. 4 out of 4 staff said they treat all residents with dignity and respect. During the interview, Administrator, Azucena Reyes told LPA Gonzalez that she did have a conversation with R1 regarding their behavior and an incident with R2. On 11/19/25, LPA Gonzalez interviewed R1–R8. Of those interviewed, 8 out of 8 residents could not corroborate with the allegation. 7 out of 8 residents said that staff treat them with dignity and respect, and 1 out of 8 residents said staff does not treat them with dignity and respect. Based on interviews conducted, and records reviewed, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited during this investigation. An exit interview was conducted, and a copy of the report was provided to Azucena Reyes.