Office review·January 16, 2026

Licensing Program Manager (LPM) Nichelle Gillyard, Licensing Program Manager (LPM) Mary Flores, and Licensing Program Analyst (LPA) Huma Rahimi met with the Administrator Neil Morales, to conduct an Informal Conference held at the Woodland Hills South Adult and Senior Care Regional Office. The purpose of the informal was to discuss the history of elopements which resulted in deficiencies. LPM made introductions and verified the current administrator information, facility land line phone number, cellular phone number, liability insurance, and facility’s e-mail. LPM reviewed and discussed LIC500 Personnel report and staffing. The current census is 6. On December 5, 2025, the department received a complaint with two (2) allegations. December 9, 2025, LPA Rahimi, conducted the complaint investigation and substantiated the complaint which resulted in an elopement. Staff did not provide adequate supervision to a resident. Staff did not follow proper reporting requirements. The following deficiencies were issued: 1. Basic Services 2. Reporting Requirements Continue on LIC 809C On August 21, 2025, LPA conducted a case management visit for a resident elopement on 08/14/2025. The following deficiencies were issue: 1. Care of Persons with Dementia 2. Resident Records Moreover, on May 17, 2019, a case management visit was conducted for elopement of a resident on 05/13/2019. The following deficiency was issued. 1. Basic Services LPM discussed recently submitted appeal on December 24, 2025. During the meeting LPM discussed the Technical Support Program (TSP) with the Administrator to which Administrator stated that it will not be necessary. Other: LPM discussed the reporting requirement, and civil penalties were discussed. LPM discussed the administrative process. Exit interview conducted. Copy of report provided.