complaint·October 12, 2021

Regarding the allegation, ‘Staff did not ensure that resident has privacy’, the complainant’s concern is that residents have a lack of privacy, as shared rooms do not have curtains separating each resident’s area in bedrooms. During the investigation, LPA Walker conducted a physical plant tour, records reviewed, interviewed facility residents, and the administrator. Physical plant tour revealed that two (2) out four (4) bedrooms are shared rooms, and no curtains are placed dividing any living spaces. Record review revealed that resident’s in shared rooms agreed in Admissions agreement to share the living space with another resident during duration of stay. No indication in writing on the Admission’s agreement as to curtains being required as divider for personal privacy. Interview with the administrator revealed that the administrator has not provided any indication to families or facility residents that shared rooms will be divided by means of curtains. Interviews with the facility residents revealed that residents feel they do have privacy in their living spaces. Based on physical plant tour, records reviewed, interviews with facility residents, and the administrator, there is insufficient evidence to support the allegation ‘Staff did not ensure that resident has privacy.’ Therefore, this allegation is deemed Unsubstantiated at this time.