complaint·April 15, 2021

It was also reported that the facility has pests. On 11/17/2020 LPA conducted interview with responsible party for resident 1 (R1) who was named in the complaint. On 11/23/2020 LPA conducted a virtual tour of the facility and interviewed staff. Interviews conducted revealed that R1 has a eye condition which causes him to see spots. R1 believes that the spots are bugs. All parties interviewed denies that the facility has pests/bugs. Additionally during the virtual tour LPA did not observe pest/bugs. Based on the information obtained during the course of the investigation the allegation is Unsubstantiated at this time. In regards to allegation of Facility staff violated R1's personal rights it was reported that facility staff took R1's laptop and made changes resulting in R1 not being able to go online. During the course of the investigation LPA conducted interview of administrator, staff and R1's responsible party. Staff interviewed denied taking R1's laptop and/or making any changes it. R1's responsible party stated that the laptop R1 uses is very old and does not work well. Based on the information obtained the allegation is Unsubstantiated at this time. Exit interview was conducted/ Copy was provided via email.