complaint·March 2, 2023

(continued from LIC 9099) Regarding the allegation that Staff did not provide resident with written notice of fee change for change in level of care, LPA's record review today revealed that R1's family member who was paying for R1's stay at the facility on behalf of R1's Power of Attorney who is living out or state, was informed by phone and by email by the staff on 08/17/22 of R1's change of condition and updated services agreement due to higher level of care, which include R1's assessment for the family member to sign. R1's family member acknowledge receipt of the email and copy of the services agreement but did not show up at the facility to sign the updated agreement. Regarding the allegation that staff did not install resident's new toilet seat, it was alleged that R1's family member brought a shower chair and new toilet seat and the facility refused to install it. LPA's observation during visit on 10/13/22 revealed that the toilet seat at R1's room was not broken and interview with staff on 10/13/22 between 10:15 AM to 1:30 PM revealed that R1's toilet seat was never broken and what was brought was a shower chair and a commode which did not need any installation. LPA did not observe the commode nor the shower chair in R1's former room as it was also taken by R1's family member's movers. Based on the information gathered during this and prior visit, the allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.