complaint·November 27, 2024

Between 1:15pm – 2:30pm LPA Khurshudyan interviewed the Executive Director, Assisted Living Director and R1. It was reported that Staff mismanages resident's funds. Records review, interviews with staff and R1 revealed that all finances are being handled by the billing department. Additionally, Staff at the facility has no control over any resident's finances. ED provided documents were it was stated that R1 has full control over her finances and her payments are supposed to be paid through her long term care insurance directly to the billing department. R1 also stated that she has long term care insurance and payments are paid through insurance. Based on interviews and documentation review, there is insufficient evidence to verify that staff mismanaged resident's finances. Therefore, the allegation above noted allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted and copy of this report signed and delivered.