complaint·May 28, 2025

Allegation: Facility elevator is in disrepair. It was alleged that one of the facility elevators is in disrepair and has been out of service for at least four (4) months. During the physical plant tour, conducted on 03/27/25, LPA observed one (1) out of two (2) elevators was not operational. The interview with the Building Service Director revealed that the facility received new elevator parts in February of 2025 and the installation process started on 3/5/2025. LPA was also informed that the elevator will be fixed and fully operational by 04/01/2025. Moreover, the Building Service Director informed LPA that all non-ambulatory residents, visitors and family members are currently using the second elevator around the facility and those that are capable use the stairs, the staff members are impatient to finalize the process to have both staff and residents’ transfers with less complications. Lastly, during today’s visit LPAs used both elevators and observed that two (2) out of two (2) elevators are currently in good repair and operational. Based on LPAs inspection, observation, records review, and interviews, there is enough evidence to verify that the Executive Director of the facility and the Corporate took proper actions to handle the situation to repair the elevator. Additionally, all documents confirmed the receipts and the new parts invoices of the second elevator. Therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted and signed report delivered.