complaint·May 28, 2025

During today’s visit, LPAs requested resident /staff rosters, and conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. No health and safety hazards were noted during the visit. Allegation: Facility staff are not meeting residents’ laundry needs. It was reported that R1’s laundry service was not completed for the past two (2) Fridays as scheduled. To investigate the allegation, LPA conducted interviews with seven (7) out of nine (9) residents, who expressed no concerns regarding the above allegation and confirmed that they never had any issues with the laundry service they receive. The interview with the Building Service Director (BSD) revealed that, although they are in the process of hiring additional staff member for residents’ laundry needs, the laundry service was never behind and all residents in care received the service as it was scheduled. Additionally, review of the facility laundry schedule also confirmed that R1's laundry service is scheduled for every Tuesday instead of Fridays, and R1 received the services on March 11th and March 18th as scheduled. Based on observations, records review and interviews, there is enough evidence to confirm that all residents’ laundry services are being met on time as scheduled and never stay unfinished. Therefore, this allegation is UNSUBSTANTIATED at this time. Exit interview conducted. Copy of this report issued and delivered. Continue on LIC9099-C Allegation: Facility is malodorous. It was reported that a visitor noted a strong odor of urine in the Memory Care Unit. To investigate the allegation, interviews, records review, and observation was made by the LPA. Interview with two (2) housekeepers revealed that, although, they have deep cleaning scheduled for residents’ rooms once a week, they still do light cleaning every day to make sure there is no odor in the facility. Interviews with seven (7) out of nine (9) residents express no concerns. Residents confirmed they have no complaints regarding the odor, the housekeepers clean their rooms and the hallways every single day. In addition, LPA conducted interview with R4's Private Caregiver (PC), who stated that it’s been two (2) years since the PC visits the facility every day and never observed bad smell in the Memory Care unit. PC also stated that daily light cleaning and weekly deep cleaning gets done for each resident’s room. Interviews with the Memory Care Director and Resident Care Director also revealed that they have sufficient number of housekeepers to keep the facility clean and free of odors. During the visit, no urine odor or discomfort observed around the facility by the LPA. Based on interviews and observation, there is insufficient evidence to verify that the facility is malodorous. Therefore, the above noted allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted and a copy of this report signed and delivered.