complaint·January 26, 2023

During today's interviews, all residents reported, they receive medication on time by staff on duty. LPA reviewed medication records and there appeared to be no issues or concerns during today's visit. Therefore, based on interviews and records reviewed, LPA had insufficient evidence to corroborate the allegation, and it is UNSUBSTANTIATED at this time. Allegation # 2: Facility staff did not report resident's hospitalization to resident's family . On 01/25/2023 and 01/26/203 from various times between 9am to 2pm, LPA interviewed the complainant and attempted to interview a witness pertaining to the allegations. LPA was not successful with interviewing the witness. On 01/26/2023, from 10am to 230pm LPA interviewed resident #1 (R1), other residents, staff, and conducted a physical plant inspection. It was reported to LPA by R1, R1 has not been hospitalized in a long time, and does not remember the last time. Staff reported to LPA, that R1 has not been hospitalized for about a year, and LPA reviewed incident reports, and there was no documentation pertaining to R1. Therefore, LPA has insufficient evidence to corroborate the allegation, and based on interviews, and it UNSUBSTANTIATED at this time. Allegation # 3: Facility phone is non-operational . On 01/25/2023 and 01/26/203 from various times between 9am to 2pm, LPA interviewed the complainant and attempted to interview a witness pertaining to the allegation. LPA was not successful with interviewing the witness. On 01/26/2023, from 10am to 230pm, LPA interviewed residents, staff, and conducted a physical plant inspection. It was reported to LPA by the complainant, that the allegation facility phone is not operational was incorrect, and a mistake, but wanted Licensing to be aware, that there are times when staff hang up or do not answer the phone in a timely manner. During today's visit, LPA called the facility phone, it was answered by caregiver Kara, and during the visit, LPA overheard several times, facility phone ringing and being answered by staff. Therefore, based on observations and interviews, the allegation is UNSUBSTANTIATED .