complaint·February 20, 2024

S1 and the licensee stated they did not know of any attempts of R1 to contact the facility regarding a refund. Based on interviews, the facility is willing to refund R1’s check and was not aware of any attempted phone calls requesting a refund. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health and safety hazards were observed during this visit. Exit interview conducted. Appeal rights discussed. Copy of report provided. R1 left the facility on or prior to 09/25/2023. Interview the administrator of R1’s new facility at 8:30 a.m. today revealed R1 had spoken with Social Security and has been unable to pay rent at the new facility since October of 2023. Interview with the licensee today at 10:30 a.m. revealed that the facility had mistakenly cashed R1’s check for the month of October 2023. The licensee agreed to take all necessary action to reimburse R1. Based on interviews, the facility cashed R1’s check after they were no longer a resident. Therefore, the allegation is deemed SUBSTANTIATED at this time. Deficiency is cited on the attached LIC 9099-D page. No immediate health and safety hazards were observed during this visit. Exit interview conducted. Appeal rights discussed. Copy of report provided.