complaint·November 15, 2024

Regarding the allegation "Staff do not allow residents to call 9-1-1” it was alleged staff did not call 9-1-1 after Residents #1 (R1) slipped and fell. Additionally, the owner does not want residents calling 9-1-1. Interview with the administrator at 10:15 a.m. today revealed 9-1-1 was not required for R1’s fall as they were not injured. The administrator further stated that residents are allowed to call 9-1-1 from their cell phones or the house phone. The administrator never told residents they were not allowed to call 9-1-1. LPA called the house telephone at 10:30 a.m. today and determined the phone to be operational. Interviews with five (05) out of five (05) residents interviewed revealed they were all allowed to call 9-1-1. Interview with Resident #6 (R6) at 11:15 a.m. revealed staff called 9-1-1 recently for a resident in need. Interview with Resident #4 (R4) at 10:50 a.m. today revealed Staff #2 (S2) has called 9-1-1 for residents in the past. Based on interviews and observations, staff allow residents to call 9-1-1. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff did not provide proper restroom accommodations to residents in care" it was alleged that R1 fell in a bathroom due to a wet floor. Additionally, a restroom had a door which did not close. During facility tour today, LPA observed two (02) out of two (02) bathrooms to be sanitary and in good repair. Both doors to the bathrooms closed properly. No floors were wet. Interviews with five (05) out of five (05) residents revealed the bathrooms are clean and safe to their likings. Interview with Staff #1 (S1) at 10:00 a.m. today revealed the bathrooms are cleaned everyday, at least two (02) to three (03) times each day. Based on observations and interviews, the facility restrooms are suitable for residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided.