complaint·November 15, 2024

Regarding the allegation "Staff handled resident in care in a rough manner" it was alleged the administrator pulled the arm of Resident #1 (R1) and hurt them on 11/11/23. Interview with the administrator today at 10:15 a.m. revealed they nor any other staff have hurt or handled any residents roughly. Interviews with Staff #1 (S1) at 10:00 a.m. today and five (05) out of five (05) residents present in the facility confirmed that no staff have hurt residents. No residents recalled staff pulling R1’s arm. No records were available indicating staff harmed R1 on 11/11/23. Based on observations, record review, and interviews, there is insufficient evidence to prove staff handled R1 in a rough manner. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff threw resident's phone away " it was alleged the administrator grabbed R1’s phone and threw it. Interview with the administrator revealed they never threw R1’s phone. Interviews with S1 and five (05) out of five (05) residents revealed they had never seen any staff throw R1’s phone or anyone else’s phone. No residents or staff recalled the encounter between R1 and the administrator. LPA observed the administrator and S1 treating residents respectfully today. No records were available indicating staff threw R1’s phone. Based on observations, record review, and interviews, there is insufficient evidence to prove staff threw R1’s phone. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff did not clean resident's room” it was alleged staff do not clean R1’s room. Interview with S1 revealed they clean all rooms in the house every day. R1 instructed S1 to not clean their room. LPA observed R1’s room during the plant tour. R1’s room appeared to be clean. Other resident rooms, bathrooms, and common areas were clean as well. Interviews with the administrator and five (05) out of five (05) residents revealed the facility is clean to their likings. Based on observations and interviews, staff clean all rooms, have offered to clean R1’s room, and have respected R1’s preference. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Children present in the facility pose a risk to residents in care" it was alleged S1 took their children to the facility on 11/12/23 and they were annoying. Interview with S1 revealed they had brought their granddaughter to the facility for an hour on one occasion. No residents had issue with the granddaughter present. The granddaughter was supervised and had contact with residents. Interviews with five (05) out of five (05) residents revealed they did not recall any children present in the facility. LPA Reed did not observe any children present today. LPA Alemoh did not observe any children present on 11/16/23 or 01/23/24. Based on observations and interviews, no children present posed a risk to residents in care. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided.