complaint·December 30, 2021

Regarding the allegation that the facility has a pest infestation and the allegation that the facility is not notifying residents of bedbugs, the investigation consisted of interviews with Licensee, Administrator, Director of community relations and resident #1 - resident #8. Staff interviewed denied that the facility has a pest infestation of any kind. Staff also denied that the facility has bed bugs. Staff interviewed, stated that they have a contract with a pest control company, and they service the facility weekly. Staff provided copies of recent pest control invoices for several months. Based on review of pest service invoices, there is no indication that the facility has bed bugs. 8 out of 8 residents stated that they have not observed that the facility has a pest infestation. 8 out of 8 residents stated that the facility does not have a bed bug problem at this time. Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Administrator, Carlos Lara.