complaint·February 7, 2024

It was alleged that staff is financially abusing resident in care. To investigate this allegation, LPA interviewed the Administrator. Interviews revealed that staff is not financially abusing the resident in care. R1 does not have any money on them. R1 has a designated power of attorney and they handle all their finances. Between 1:00pm and 1:30pm, LPA reviewed facility records. Records confirmed what facility told LPA. Based on interviews and records review there is not sufficient information to verify this allegation. Thus, this allegation is UNSUBSTANTIATED at this time. It was reported that staff does not allow resident access to resident's personal records. To investigate this allegation, LPA spoke to the Administrator. Interviews revealed that R1 was provided copies of documents requested. R1 has requested documentation a total of three times since they have lived at the facility, Between 2:00pm and 2:30pm, LPA spoke to R1's responsible party and they verified what facility had told LPA. Based on interviews there is not sufficient information to verify this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time. It was alleged that staff confiscated resident's cell phone. To investigate this allegation, between 12:00pm and 12:45pm, staff interviews were initiated. Interviews revealed that R1 had an I-Phone and got it wet. R1's responsible party took the phone and had it repaired. After it was fixed, R1 broke the phone and their responsible party decided not to replace it. Between 2:00pm and 2:30pm, LPA spoke to R1's responsible party and they confirmed the information that facility had told to LPA. Based on interviews, there is not sufficient information to support this allegation. Thus, this allegation is UNSUBSTANTIATED at this time. It was reported that staff does not accord resident private phone calls and visitations. To investigate this allegation, between 12:00pm and 12:45pm staff interviews were initiated. Administrator denied that R1 was not allowed to make or receive private phone calls. In addition, Administrator also denied that R1 was not allowed to have private visitations. Between 2:00pm and 2:30pm, LPA spoke to R1's responsible party and they confirmed the information that facility had told LPA. Responsible party told LPA that R1 has always been allowed to make calls and to have visitors at the facility. Based on interviews there is not sufficient information to verify this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time. It was alleged that staff does not allow Ombudsman access to resident's personal records. To investigate this allegation between 12:00pm and 12:45pm, staff interviews were initiated. Interviews revealed that facility Administrator contacted R1's responsible party and they did not want their family member's file to be provided to the Ombudsman. Administrator told Ombudsman that they could not release the information du to HIPPA. Ombudsman insisted and contacted R1's responsible party. Between 2:00pm and 2:30pm, LPA spoke to R1's responsible party. They told LPA that they were willing to give Ombudsman R1's file, but that they refused to take it. R1's responsible party was told to take the file to the Ombudsman's office. Based on interviews, there is not sufficient information to support this allegation. Thus, this allegation is UNSUBSTANTIATED at this time. Exit interview provided and a copy of the report was issued.