Complaint·June 13, 2023

All residents stated that they get along with staff and the staff have never spoken to them inappropriately. Due to interviews conducted, there is insufficient evidence to prove the allegation may or may not have occurred, therefore it is unsubstantiated at this time. Allegation: Facility has not provided transportation to medical appointment. It is alleged that the Licensee/staff did not provide transportation for R1. LPA interviewed the Licensee on 5/5/23, and he stated that they never refuse to transport any resident in care and do provide transportation to all residents for different outings, but specifically medical visits. The licensee also stated that they do not charge the residents for transportation, even though it is outlined in their Admission Agreement. The licensee stated that R1 had asked the staff to transport them to the lab to do a TB test, as a walk in however, it was insufficient notice to staff and/or licensee. Additionally, on 6/13/23, LPA reviewed R1’s admission agreement, which states that “All transportation arrangements require a minimum of 48-hours’ notice”. Allegation: Resident is being charged extra fees. On 5/5/22, an interview with R1 was conducted at 10:35 a.m. and R1 stated that the facility charges them around $4.00 for every Instacart delivery or service fee for using the application. On 5/5/22, an interview with the Licensee revealed that R1 does prefer to have their own personal groceries shopped and delivered with Instacart. The licensee also stated that Instacart uses R1’s EBT card for the groceries, however EBT does not cover tips, service fees, checkout bag fee, or beverage container fees. These additional fees are covered by the licensee’s own personal card, since the licensee places the orders for R1. In addition, on 6/13/23, LPA Ruiz reviewed various receipts for Instacart that reflect both EBT and Mastercard payment methods used for the groceries. The Mastercard charges range from $3.75, $5.32, $3.21, $4.22 and so forth. Due to interviews conducted and record review, the allegation above is deemed unsubstantiated. No deficiencies issued. Report signed and delivered. Exit interview conducted.