Complaint·September 10, 2024

On a subsequent visit on 2/12/2024 LPA conducted another physical plant tour, interviewed resident #1 (R1), and another resident not interviewed on the initial visit, staff #3 (S3), the administrator at the time David Taylor and administrator designee Monica Gory. During the subsequent visit LPA obtained copies of the staff calendar. Allegation: Staff does not provide nutritious meals. It is alleged the food served is mostly canned and vegetables are not provided. To investigate this allegation LPA conducted a physical plant tour on 01/12/2024 and 02/12/2024 of the kitchen and garage where food is stored. LPA observed one (1) refrigerator and one (1) pantry in the kitchen and a second refrigerator with deep freezer in the garage. LPA observed a sufficient supply of two day perishable and seven day nonperishable food, such as vegetables, meats, eggs, fruit, bread, cans of beans, and soups. According to LPA’s interview with two (2) staff they revealed residents have their preference of food and they will try to cook various meals to satisfy what the resident likes to eat. According to both staff, resident #1 (R1) has a preference of what they like to eat, and it does not always include meals that are necessarily nutritious. Interview with staff and the administrator revealed that R1 has purchased their own groceries such as frozen dinners and meats because they do not like what is served at the facility. Both staff deny not providing residents with options or nutritious meals. According to the administrator, David Taylor the menu has been updated to include residents’ preferences. LPA’s interview with resident #1(R1) revealed they purchase their own groceries because the facility does not provide nutritious meals and they do not like staff's cooking. LPA’s interview with resident #2 (R2) revealed they will sometimes have to “force” staff to provide vegetables, a starch and meat. R2 does not deny being provided the meals once requested. Interview with two other residents’ have no issues with the meals being provided. Based on interviews and observation although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed unsubstantiated at this time. Allegation: Staff does not provide an adequate amount of food. It is alleged resident #1 (R1) has to purchase their own groceries because there is an inadequate amount of food at the facility. Interview with staff and the administrator revealed that R1 has purchased their own groceries because they do not like what is served at the facility. Both staff deny not providing residents with enough food when preparing their meals. (Page 2 of 3) LPA’s interview with resident #1 (R1) revealed they purchase their own groceries because the facility does not provide nutritious meals and there are not enough food options. Interview with three (3) out of six (6) residents revealed they have no issues with the amount of food provided for meals. Based on interviews and observation although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed unsubstantiated at this time. Allegation: Resident’s toilet is in disrepair. It was alleged the facility has a broken toilet seat. To investigate the allegation, LPA conducted a physical plant tour of three (3) out of three (3) bathrooms on 01/12/2024. On the initial visit LPA observed in one (1) of three (3) bathrooms a raised toilet seat secured to the toilet. According to LPA’s interview with Ricky De Sahagun the toilet seat was changed to assist residents with the use of the toilet and because they had received a complaint from resident #1 (R1) about the toilet seat. LPA’s Interview with R1 stated they purchased a toilet seat because the toilet seat was broken. According to facility notes obtained on 01/12/2024 it shows staff documented that R1 had complained about the toilet seat on 01/02/2024. LPA’s Interview with Ricky corroborates that R1 did purchase a toilet seat without informing staff or the administrator. Ricky went on to say the toilet seat currently being used is not the one R1 purchased and that they informed R1 to use the second bathroom while the facility addressed the issue. LPA could not find another witness to corroborate the toilet seat was broken. Based on LPA’s observation the toilet was not broken during time of visit and according to the facility they replaced the toilet seat based on a complaint made by R1 and not because it was broken. Therefore, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of report provided. (Page 3 of 3)