complaint·April 23, 2021

***This is an amended version of the report dated 9/14/20. The reason for the correction is to update the findings for the allegation. Facility did not safeguard resident's personal property. It was alleged that the facility did not safeguard resident's personal property and a land line telephone and other valuables for R4 and R5 went missing at the facility. RP provided proof of the land line telephone through a copy of the land line service telephone bill. Based on interviews with the administrator, the facility does not have any safeguarded personal property however, some resident's have personal safes in their room. Administrator admitted that the facility does not keep a list of valuables for residents and if something is missing, the facility will do their best to find it, but the resident is responsible for replacing missing items. 6 residents were interviewed. 4 out of 6 residents said that they have never had personal property stolen or missing and 1 was unsure about missing property. 2 out of 2 staff stated that they are not aware of resident's missing property. Since the land line was purchased in 2018, no current staff were able to verify seeing the phone before it went missing. However, the administrator stated that he was made aware of the missing land line phone by R4 and R5's responsible party (RP) when he was first hired. He informed the RP that the facility was not responsible for replacing the missing land line phone. A review of the facility's admissions agreement reveals that their theft and loss policy is not in line with Title 22, stating that residents are solely responsible for lost or stolen property unless the missing property is shown to be caused by negligence of the staff. The administrator stated that they do not keep a list of valuables for residents and only follow the policy stated in their admissions agreement. Based on interviews and record review, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. CCR Title 22, Division 6, Chapter 8 is being cited on attached LIC9099D. An exit interview was conducted and copy of this report and appeal rights provided.