complaint·October 6, 2021

***This report serves as an amendment and supersedes the original complaint investigation report created on 10/06/2021. The finding remains as Unsubstantiated. *** The investigation revealed the following: Administrator denied allegation and stated that facility follow physician order and Certified dietician food menu based on resident’s dietary needs. Based on staff interviews, seven (7) staff and Administrator stated facility provided adequate food services to residents. Facility provided meals per certified dietician suggestions and measured servings of food during all mealtimes. Kitchen staff stated if residents requested, residents would receive second servings and an alternative food menu was available as well. Kitchen staff also stated they followed Dietician’s and Head chief’s guidelines when preparing food for residents. Per resident interviews, eight (8) out of thirteen (13) residents stated the quantity of food served was sufficient, taste was okay and adequate food services were provided. Four (4) out of thirteen (13) residents stated the food taste was too salty and adequate food services were provided. One out of thirteen (13) was unable to answer questions. Residents stated they received extra food if they requested it. LPA’s observations during breakfast and lunch on 09/14/21 and 10/6/21, Residents were served the items listed on the food menu. LPA reviewed food supplies and observed dry goods, pasta, grains, can vegetables, frozen meats, frozen vegetables, milk, eggs, and fruits in the refrigerator. LPA did not observe expired foods. LPA reviewed facility's menu for 2 weeks from 09/05/21 to 09/18/21 and a variety of food was observed. Facility Dietitian stated that Food Menu was reviewed and updated monthly per residents’ needs. Based upon observations and interviews conducted the findings indicate that, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted and finding was discussed with Mele Tongamoa-Liu, Wellness Director. A copy of this report was provided.