complaint·September 29, 2022

Regarding Allegation #1 : this investigation revealed based on the majority of the residents interviewed corroborated that their dietary and/or diabetic needs are being met. Facility staff interviewed indicated that they have not received complaints from residents regarding their dietary and/or diabetic needs not being met. LPA/RA reviewed Resident #1's Physician's Report (dated 05/16/18) that documents under " Physical Health Status " that the resident is on a special diet; however, the Resident Appraisal (dated 05/18/18) documents under " Health " that the resident does not have dietary limitations. LPA/RA toured the facility's commercial-size kitchen (between 8:00 a.m. - 8:15 a.m.) and observed a selection of dietary, diabetic, and regular food items (photos). Based on the evidence gathered and interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of NEGLECT/LACK OF SUPERVISION: Resident's dietary needs are not being met is found to be UNSUBSTANTIATED. Regarding Allegation # 2: this investigation revealed based on the majority of the residents interviewed corroborated that their room temperature is at a comfortable setting for them. Facility staff interviewed corroborated that each of the residents likes their room to be at a certain temperature and have not complained to facility staff that their room is at an uncomfortable setting. LPA/RA Ceniceros toured the residents bedrooms (between 10:00 a.m. - 10:30 a.m.) and observed the rooms to be at a comfortable temperature; and, the thermostats (located in the hallways of the 2nd & 3rd floors) to read between 71*F - 74*F degrees (photos). A review of the facility's maintenance log (between 08/04/20 to 12/17/20 did not document A/C system needing repairs. Based on the evidence gathered and interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of PHYSICAL PLANT: Resident's room is not at a comfortable temperature is found to be UNSUBSTANTIATED. An exit interview has been conducted and a copy of the Complaint Report provided to Licensee/ Administrator (Avi , Executive Director (Leana Silva), and Sandra Albarron (Regional Director).