complaint·July 31, 2023

Investigation revealed the following: Regarding allegations, Resident's toileting needs are not being met and Facility is not meeting resident's hair care needs , it is alleged that a facility resident was covered in their own urine and feces and their hair was so matted it will need to be cut. Interviews conducted with Administrator and S1-4 revealed that residents are assisted within 5-10 minutes of their requests, and residents who require toileting assistance are regularly checked on every 2 hours. Staff denied that any resident was covered in urine and feces and also denied that any resident had matted hair. Staff also stated that residents that need assistance with hair care needs are assisted on a daily basis or as needed and they are given a shower 2-3 times per week and as needed. Interviews conducted with 4 out of 6 residents revealed that they require assistance with toileting and hair care needs and are assisted timely and they do not have any concerns with staff not meeting their toileting and/ or hair care needs. They also stated the facility staff provide assistance with showers, and changing as needed, staff ensure that residents are clean. 2 residents stated that they are independent and do not require assistance with toileting or hair care needs and stated that they are satisfied with the services and do not have any concerns. 1 resident stated that they do not require assistance with hair care needs or toileting needs and denied that their hair has been so matted that it needed to be cut. They also denied ever being covered in urine and/ or feces. LPA review of documents reviewed revealed that R6 is able to bathe self, dress/ groom self and is able to care for their own toileting needs. During the visit, LPA observed that 6 out of 6 residents that were interviewed were clean, their hair appeared clean and not matted and LPA did not notice an incontinence odor. Based on statements gathered from interviews conducted with staff, residents, LPA review of documents and observations, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Administrator Rosie Julinek.