complaint·October 4, 2023

Allegation: Staff does not ensure facility is free of rodents. It is alleged that several mice are running around the lobby, dining room, reception desk, mail room, and activity room. At the time of inspection, LPA observed glue traps in storage room/Culinary Director’s office, underneath kitchen sink and activity room. LPA observed rodent droppings in storage room/Culinary Director’s office metal shelf, plastic containers, cardboard boxes, behind shelves, food tin cans, food bags and underneath the reception desk and kitchen sink. Wall in kitchen underneath sink has holes that are covered with metal material. Interviews with all staff members confirmed that the facility has rodents. The Service Inspection Report from Professional Pest Management indicated that they are not treating for rodents at this time. A review of facility records verified the information revealed from interviews. Based on interviews, observation, and document review, there is a sufficient information to support the allegation. Therefore, this allegation is deemed Substantiated. Deficiencies were issued and recorded on LIC9099D. Executive Director, Amber Maczaczyj had to leave and designated Culinary Director, Luis Pacheco to sign the report. No health and safety hazard were noted during this visit. Exit interview conducted. Report signed and delivered. Appeal rights delivered. Allegation: Staff does not ensure facility is free of pests. It was alleged that cockroaches have been seen multiple times in resident room. Interview with resident #1 (R1) revealed that about two (2) months ago they had cockroaches in room but no cockroaches now. Interview with staff revealed that there are no cockroaches in the facility. The facility has hired pest control company, working on the pest situation at the facility. At the time of inspection, LPA did not observed any cockroaches in resident rooms. A review of facility records verified the information revealed from interviews. Professional Pest Management services the facility two (2) times a month for roaches. Based on inspection, observation and interviews, there is an insufficient information to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time. Executive Director, Amber Maczaczyj had to leave and designated Culinary Director, Luis Pacheco to sign the report. No immediate health and safety hazard is noted during this visit. Exit interview conducted. Copy of report was provided.