complaint·March 6, 2024

1. Facility staff did not ensure that appropriate assistance was provided It was alleged that the staff asked Resident #2 (R2) to move to resident #1 (R1’s) room to assist R1 due to changes in R1’s condition. Staff interviews reveal that R2 was never asked to move in R1’s room to assist. Interview with R1 reveal that they do not want facility to move another resident in R1’s room. R2 verified that they were asked to move to R1’s room but was unable to explain why. Document review revealed that R1 is ambulatory resident and able to transfer to and from bed and does not require assistance. During initial visit LPA Alvizar-Ettima observed R1 getting around the facility using a walker. Based on observation, interviews and documents review there is an insufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. 2. Facility did not properly address bed bugs. It was reported that resident #3 (R3) had bed bug bites and told resident #2 (R2) that they got bed bugs because of R2. Staff interviews revealed that facility did not have bed bugs. However, staff followed bed bug procedures just in case there were some bed bugs in R2 and R3 room. Staff asked R2 and R3 to temporarily move rooms for a deep cleaning. R3 moved with the assistance of a family member and R3’s room was deep cleaned, no bedbugs where found. R2 initially agreed to move to another room then refused therefore, R2’s room was not deep cleaned. R2 refused staff assistances in cleaning the room. Interviews with R2 and R3 revealed that they denied having bed bugs in their room. At the time of inspection, LPA did not observe bed bugs in R2 and R3 rooms. Document review from Professional Pest Management revealed that on 04/18/23, R2’s and R3’s rooms #209 and #210 were inspected and did not find any life bed bugs. Based on observation, interviews and documents review there is an insufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. 3. Facility staff verbally harassed resident. It was alleged that the staff threatened resident #2 (R2) to throw them out the facility, due to R2 not allowing staff to treat the room for bed bugs. Staff denied verbally harassing R2. Staff #1(S1) indicated that R2 agreed to move to another room temporary and then refused because they did not want to move personal belongings. Resident interviews revealed that they have not experienced or witnessed any staff to be verbally abusive. They indicated that they can always talk to staff without fear of retaliation. Staff are approachable, friendly, and nice. At the time of investigation, LPA did not observe any staff verbally harassing residents. Based on observation and interviews there is an insufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazard is noted during this visit. Exit interview is conducted and copy of report was provided to Executive Director.