complaint·May 17, 2024

1. Staff are not seeking appropriate medical services for residents. It is alleged that facility are not helping residents to obtain appropriate medical care and will only call emergency services to transport patients to a local hospital, even for non-emergency issues. Staff interviews reveal that they always seek medical services for all residents as needed. They always communicate with the doctors and call paramedics per doctors request. Recently R1 was having nose bleeding on and off for about 2 weeks. R1’s primary physician was contacted and per doctor order R1 needed to go to the hospital. Staff contacted paramedics twice and R1 refused to go. R1 was not available to be interviewed. Interview with five (5) out of seventy (70) residents revealed that staff do seek appropriate medical services. Residents have no concerns regarding medical services provided by the facility staff. Information revealed from facility records supported the information provided by the staff. 2. Staff force residents to accept emergency transport to the hospital. It is alleged that staff convince R1 to accept emergency transport to the hospital. Staff interviews reveal that resident can not be forced to go to the hospital. Staff contacts emergency medical services based on the orders received from medical professionals. However, resident has a right to refuse to go to the hospital. Once staff calls 911 the decision is up to resident. All residents interviewed verified that staff never forced them to take emergency transportation to go to the hospital. R1 was not available to be interviewed. A review of facility internal incident log verified the information revealed from interviews. Based on interviews and documents review there is an insufficient information to support the allegations. Therefore, the allegations are UNSUBSTANTIATED at this time. No health and safety hazard is noted during this visit. Exit interview is conducted and copy of report was provided to Executive Director.