complaint·November 20, 2024

Staff do not ensure residents are spoken to in an appropriate manner: Regarding the allegation Staff do not ensure residents are spoken to in an appropriate manner. It was alleged that the Wellness Director (WD) made upsetting comments about health treatments of R1. To investigate this allegation LPAs conducted interviews with the Administrator and (WD) and both parties denied the allegation. Interview with three (3) staff members revealed that they never witnessed nor heard that the (WD) spoke inappropriately or disrespectfully to anyone particularly to R1. Six (6) out of nine (9) residents interviewed expressed no concerns regarding this allegation. Lastly, interview with R1 confirmed that (WD) suggested R1 to go under physical therapy in order to use a walker. R1 also did not express any concerns regarding this all allegation.Based on the information gathered during the visit, this allegation is deemed Unsubstantiated at this time. Exit interview conducted. Copy of this report issued.