complaint·May 14, 2025

Regarding the allegation: Facility coffee maker is in disrepair and staff are not providing hot water to residents for hot tea or coffee. It is being alleged that the coffee maker was broken and the residents were not being offered other alternatives. LPA interviewed seven (7) residents that were aware that the coffee maker was broken but they also confirmed that there was hot water being provided to them for instant coffee. Three (3) staff confirmed that the coffee maker was broken but repaired as soon as possible and alternatives were being offered to the residents. One (1) staff showed LPA the packets of instant coffee that are given to the residents. During LPA's physical tour, LPA observed a Keurig coffee maker on the second floor that is for resident use. LPA took a picture of the Keurig coffee maker that was properly working and available for resident use. Along side the Keurig coffee maker there was coffee cups, utensils, and non-dairy creamer. LPA also observed another coffee maker and hot water machine for resident use in the Activities Room on the first floor. LPA took a picture of these two (2) machines in the Activities Room. Therefore, based on the LPA's observations, resident and staff interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Exit interview conducted, and copy of the report was signed and given to the Administrator.