complaint·August 27, 2025

Allegation: Staff does not assist resident in a timely manner. It was alleged that facility staff do not assist R1 with R1’s dressing and toileting in a timely manner. Interview with the Executive Director denied the allegation. Interview with 4 residents denied the allegation. LPA had tested the emergency call in R1’s room and other residents room, and the staff were answering within a minute. Based on information obtained, the allegation is deemed Unsubstantiated at this time. Exit interview conducted, copy of this report signed and delivered. Based on interviews and observations, the allegation is deemed substantiated at this time. LPA advised the Executive Director that facility staff must maintain a clean, safe, and sanitary environment for the residents. Exit interview conducted, citation issued, copy of this report delivered.