complaint·October 3, 2025

It is alleged: Signal system is not in working condition. LPA Shahbazian visited 10 resident rooms on various floors randomly and interviewed the residents. Majority of the residents stated that staff check on them on regular basis and yet, they have the option of calling for assistance by using the signal system. Residents informed LPA that staff come for assistance very quickly. In addition, LPA observed signal systems in each room, next to the beds and in the bathrooms, including bathrooms in common areas. LPA pulled the signal cord in three separate rooms and staff responded within 1-3 minutes. In fact, on one occasion, two separate caregivers arrived within 2 minutes to provide assistance. Therefore, based on the LPA's observations and interviews with residents, the above allegation is UNSUBSTANTIATED at this time. It is alleged: Staff do not provide personal care. LPA conducted interviews with several caregivers who stated they are assigned to 4-5 residents daily, for assistance. Caregivers stated they bathe residents at least twice a week or more, due to accidents, they check on residents every hour or two hours to assist with any needs such as toileting. Caregivers also informed LPA that they work in conjunction with housekeepers to ensure trash is picked up, rooms and bedding are clean. LPA visited various resident rooms randomly and interviewed the residents. Majority of the residents stated that staff check on them on regular basis, shower them twice a week or more, clean the rooms and do their laundry. Only one resident stated that sometimes she does not allow caregivers to shower her since “they don’t properly know how” and sometimes my sheets are not changed regularly. Based on the LPA's interviews with staff, personal care is provided timely. Interviews with majority of residents revealed staff are caring and provide personal care; therefore, the above allegation is UNSUBSTANTIATED at this time. It is alleged: Staff do not provide basic services. LPA conducted interviews with several caregivers and housekeepers who stated are assigned to 4-5 residents daily for assistance. Caregivers stated they bathe residents at least twice a week or more, due to accidents, check on residents every hour or two hours to assist with any needs such as toileting. Housekeepers informed LPA that as part of their daily tasks, they picked up the trash, clean rooms daily and with weekly deep cleaning and change the sheets weekly, or more, due to accidents. LPA visited various resident rooms randomly and interviewed the residents. Majority of the residents stated that staff check on them on regular basis, shower them twice a week or more, clean the rooms and do their laundry. Only one resident stated that she does not allow staff to clean her room because “they don’t know how and they don’t wash my clothes”. While in the room LPA observed a housekeeper to come and clean the room but resident refused. Based on the LPA's interviews with staff, basic services are provided timely. Interviews with majority of residents revealed staff do provide basic services on daily basis; therefore, the above allegation is UNSUBSTANTIATED at this time. Exit interview conducted and copy of the report was signed and given to the Administrator.