complaint·October 3, 2025

In addition LPA conducted interviews with several housekeepers who stated they are assigned to 4-5 residents' rooms daily. Housekeepers informed LPA that as part of their daily tasks, they pick up the trash, clean rooms daily, with weekly deep cleaning and change the sheets weekly, or more, due to accidents. Based on the LPA's interviews with staff and residents, rooms are cleaned daily. In addition, LPA observed the rooms and bathrooms to be clean; therefore, the above allegation is UNSUBSTANTIATED at this time. It is alleged: Regarding the allegation that there is a pest infestation. LPA visited various resident rooms randomly and interviewed the residents. Majority of the residents stated that the rooms and bathrooms are clean and they have not noticed insects or pests. Only one resident stated that couple of times she noticed “water bugs” in her bathroom, possibly coming from the pipes or opening of the sink. Resident notified the Maintenance Director and mesh coverings were placed in the sink. LPA interviewed the Maintenance Director who showed LPA the purchased mesh covers to install in bathrooms and stated only one resident notified him about the water bug. LPA interviewed the Executive Director who stated there were some “water bugs” in vacant rooms, since they don’t get cleaned as often. Executive Director stated it is facility's policy to fumigate biweekly and provided LPA with invoices from a professional exterminating company, which has been spraying rooms and common areas biweekly. Both the Executive Director and Maintenance Director told LPA that products used for extermination are safe for humans and residents did not get evacuated. Based on the LPA's interviews with staff, facility has taken all measures to ensure there is no pest infestation. In addition, LPA observed the rooms, bathrooms, kitchen and common areas to be clean and without any pests; therefore, the above allegation is UNSUBSTANTIATED at this time. Exit interview conducted and copy of the report was signed and given to the Administrator.