complaint·December 19, 2025

Between (9:00am to 11:00am), interviews were made with the ED and staff. These interviews confirm the following information · R1 moved into the facility 02/17/25 · The amount for $720 is the pro-rated amount for rent due in February 2025, from 02/17/25 to 02/28/25. · The full amount of $1420 for rent due will commence on March 1, 2025 Between (11:00am to 12:00pm) LPA conducted a record review of R1’s files. Review of R1’s Admission Agreement confirm the monthly rate of $1420, and R1 being admitted into facility on 02/17/25. A further review from accounting breaks down the transaction from 02/17/25 to 04/05/25. It is as follows: · 02/17/25 – Amount due $720, prorated rate for twelve (12) days · 03/01/25 – Rent due for $1420.07 · 04/01/25 – Rent due for $1420.07 In addition to the record review, a physical plant inspection was made between (12:00pm to 2:30pm), Based on the information obtained, there was insufficient evidence to prove that the Licensee is financially abusing R1. Therefore, the allegation is deemed Unsubstantiated at this time. Licensee did not ensure appropriate communications with resident’s responsible person. In regards to the allegation, it was reported that from approximately March 19, 2025 to April 7, 2025, R1’s representative has been trying to get a hold of the ED or any staff available at the facility to resolve R1’s admission agreement and rent due, but the out reach has completely been ignored. Between (9:00am to 11:00am), interviews were made with the ED and Staff 1 (S1) and Staff 2 (S2). All three deny the allegation. ED and the staff provided email communication between the facility and R1’s representative, to try and resolve the issue pertaining to R1’s rent and admission agreement. Moreover, interviews with the responsible party confirm that there was communication between them and facility staff. Based on the information obtained, there was insufficient evidence to prove that there was appropriate communication between the Licensee and R1’s Representative. Therefore, the allegation is deemed Unsubstantiated at this time.