complaint·February 17, 2026

LPA interviewed Administrator who stated that back in March 2025, a pipe leading from a small part of the kitchen to the street had burst. Administrator provided a copy of a service contract from a contractor to LPA regarding work to be done, including replacing pipes and concrete. Administrator stated repairs were completed within a few days and residents were notified that food will be ordered from a catering company. Residents were not affected since meals were ordered and served in the dining room or residents' rooms. Based on interviews with staff and residents it was revealed that facility notified residents of the kitchen repair efforts and residents stated they were not affected, therefore above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff are not providing adequate food service to residents in care. It is being alleged that the food portions are small, and that staff are not meeting R1’s dietary needs. LPA interviewed eight (8) residents. Two (2) out of eight (8) residents revealed that food portions are sometimes small but they can ask for more. Only one (1) out of eight (8) residents stated that their dietary needs are not always provided. Six (6) out of the eight (8) residents stated that food choices are sufficient and there is always fruit, vegetables and alternative choices available daily. Interview with staff revealed that menu is prepared a month in advance and is posted weekly in common areas and in the facility’s newsletter. Staff stated that food quality and portions are good and balanced. Facility provides three meals, which includes vegetables, fruits, salad and dessert with a secondary menu for residents who do not like the meal of the day, as additional options. Residents may ask for more food, which is provided throughout the night. Residents can notify the caregivers or dining room staff of their food preferences, if they don't like the food of the day and the kitchen staff will prepare a different meal for them. During the visit to the kitchen, LPA observed a roster of residents with dietary needs, including R1, for whom meals are prepared based on physician's provided instructions. LPA observed sufficient supply of perishable (2 days) and non-perishable (7 days) food items in the pantries, refrigerators and freezers. LPA obtained copy of menus from September 2025 through December 2025, in which a diet for residents with meat or vegetable preference can be observed. Based on interviews with staff and residents, it was revealed that facility provides adequate meal sizes and choices, therefore the above allegation is UNSUBSTANTIATED at this time.