complaint·April 7, 2026

Interview with R1 revealed that throughout last year several smaller items, including postage stamps and gift cards were missing but they did not notify the Administrator. One (1) Resident stated that they are aware of another resident whose items, such as clothing, were missing; the resident informed LPA that none of their items have ever been missing and that they trust the staff members. Interview with the Administrator and (8) Staff members revealed that no residents have notified them of any missing items or are aware of anyone entering residents' rooms without permission. One (1) Staff member mentioned that they were notified by a resident that their purchased item was missing but caregiver was able to locate the item in the room. All staff members stated that facility policy is for staff to notify Administrator of any missing items and generally caregivers will be responsible for searching for resident's missing items. Administrator stated that they prepare LIC 621 Client/Resident Personal Property and Valuable report, as part of the Admission Record but some residents decline to have their belongings itemized and yet they sign the LIC 621. Administrator also stated that they remind residents to notify staff of any items of value, purchased after admission, in order for LIC 621 to be updated. Interview with Witness (W1) revealed that they became aware of R1's possible missing items, such as clothing and personal items but did not know the exact value or exact items, therefore did not notify facility management. Based on interviews it was revealed that facility staff are respectful of residents, resident's rights and their belongings, and if known, they will search for or try to replace any missing items. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with and a copy of this report was provided to the Administrator.