Complaint·May 7, 2026

Regarding the allegation: Staff retaliated against resident for making a complaint. It was alleged that a violation letter was issued to a resident in retaliation for reporting a dispute. Interviews with all (7) staff revealed that they all treat residents with respect. (2) out of (9) staff mentioned that residents have spoken to them regarding their concerns, without any fear of retaliation. Administrator stated residents are encouraged to speak with management directly or during the Resident Council Meetings to be able to address concerns. Administrator added that they generally try to assist and resolve residents with their issues. Interview with a resident revealed an incident was brought to the attention of the administrator and resulted in relation with a notice. Interviews with (7) out of (9) residents revealed that they don't have any issues speaking with staff regarding issues and they have not been retaliated against. (1) out of (9) residents stated they are not afraid of retaliation. Document review revealed a violation notice was provided to resident # 1 (R1) on 02/27/26 due to health and safety concerns. LPA observed R1’s room and observed the concerns addressed in the notice. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted. Copy of report provided to Administrator.